At monopoly, your privacy matters. This page explains in plain Philippine English exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data. We keep things straightforward so every Filipino player knows exactly where they stand. If you have questions after reading, head over to the FAQ page for quick answers.
When you register an account on monopoly, we collect basic identification details such as your full name, date of birth, email address, and mobile number. During the verification process required under Philippine gaming regulations, we may also ask for a government-issued ID and proof of address to confirm your identity. When you make deposits or withdrawals, we collect transaction data including payment method details, amounts, and timestamps — this is necessary to process your funds securely and maintain accurate records. We also collect technical data automatically when you use the platform, such as your device type, browser version, IP address, and session activity logs. This technical data helps us detect unusual access patterns, prevent fraud, and keep your account secure. If you contact our support team, we retain records of those communications to help resolve any follow-up issues efficiently. We do not collect more information than is necessary for the purposes described in this policy.
The personal data we collect is used primarily to operate your account, process transactions, and deliver the betting and gaming services you signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send promotional messages if you have opted in to receive them. Identity and age verification data is used to comply with our obligations under applicable Philippine gaming and anti-money laundering regulations, and is not used for any other purpose without your consent. Technical and session data is analysed to improve platform performance, fix bugs, and personalise your experience where relevant — for example, remembering your preferred language or last-visited section. We may use aggregated, anonymised data for internal reporting and product development, but this data cannot be used to identify you individually. We do not sell your personal data to third parties, and we do not use it for purposes that are incompatible with the reasons it was originally collected.
monopoly shares your personal data only with trusted third parties who are necessary for the operation of the platform, and only to the extent required for those specific purposes. Payment processors receive the transaction data needed to complete your deposits and withdrawals securely. Identity verification providers receive the documents you submit during the KYC process to confirm your eligibility as a player. Our hosting and infrastructure partners may process technical data as part of delivering the platform, and are bound by strict data processing agreements. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by applicable Philippine law or a valid legal order. We donot share your data with advertisers, data brokers, or any third party for their own marketing purposes. Any third party we work with is required to handle your data in accordance with applicable privacy laws and our own data protection standards.
We retain your personal data for as long as your account remains active and for a period afterwards as required by Philippine gaming regulations and financial record-keeping obligations. In most cases, transaction records and identity verification documents are kept for a minimum of five years following account closure to satisfy anti-money laundering compliance requirements. Technical and session logs are retained for a shorter period and are routinely deleted once they are no longer needed for security monitoring or platform improvement purposes. If you request account closure, we will deactivate your account promptly and begin the process of removing data that we are not legally required to retain. Data that must be kept for regulatory reasons will be stored securely and will not be used for any active purpose during the retention period. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.
As a registered player on monopoly, you have the right to access the personal data we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate or incomplete information on your account, and we will update our records promptly upon verification. If you believe we are processing your data in a way that is not justified, you have the right to object or to request that we restrict processing while the matter is reviewed. Where data processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You also have the right to request deletion of your personal data, subject to our legal obligations to retain certain records as described above. To exercise any of these rights, contact our support team using the details on the FAQ page and we will respond within a reasonable timeframe. We will never charge a fee for handling a straightforward data rights request.
monopoly uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff and systems that genuinely need it to perform their role, and all access is logged and monitored. We conduct regular security reviews and work with specialist partners to identify and address vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant regulatory authority as required by applicable law. While we take every reasonable precaution, no online platform can guarantee absolute security — you should also take steps to protect your own account, such as using a strong unique password and keeping your login details confidential. If you suspect any unauthorised activity on your account, contact support immediately through the FAQ page.
We may update this Privacy Policy from time to time to reflect changes in how we operate, new regulatory requirements, or improvements to our data practices. When we make material changes, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered players through their account dashboard or by email. Continued use of the monopoly platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to discuss your account options. We recommend reviewing this page periodically so you are always aware of how your data is being handled. The most recent version of this Privacy Policy always supersedes any earlier version.
If you have any concerns about how your personal information is handled, or if you want to exercise your data rights, our support team is ready to help. You can also check the FAQ section for quick answers, or head to your account to review your privacy settings.